Design
10 guidelines for building the credibility of a website
Here are 10 guidelines for building the credibility of a web site based on research in Stanford University:
Make it easy to verify the accuracy of the information on your site.
Show that there’s a real organization behind your site.
Highlight the expertise in your organization and in the content and services you provide.
Show that honest and trustworthy […]
Why I switched to Firefox from the guy who designed IE
Scott Berkun worked on IE 1.0 through 5.0 and wrote the UI specs. For a UI guy, I was actually surprised he was a late adopter of Firefox but he admits he held on onto his IE out of love. Can’t blame the guy.
He also has written a must-have book on project […]
This week at PUG: Usability in a small company
Dear PUG,
I’ve read stories on companies with usability labs and how they successfully integrated usability testing in their product development. I want usability testing to become part of our development but unfortunately for me, I work in a small company and we don’t even have a budget to buy those neat tools that […]
Website annoyances to frustrations to abandonment
It happens everyday.
Annoyances in websites that lead to frustrations that lead to abandonment that leads to using a competitor’s product or service. Fortunately for Cebu Pacific, Yuga shared the problem because for every person who complains, there are 26 who do not. Unfortunately for Cebu Pacific, they lost a customer because Yuga went to […]
This week at PUG: New window for external links
Dear PUG,
I just joined a web development team and my first task is to continue the website project of the original designer who left for Singapore. I’ve noticed that with this website, all external links launches a new window. When I asked our team leader about this, he said that is their convention. Is it […]
This week at PUG: UI vs. Documentation
Dear PUG,
We have a complex web-based application and after doing a usability analysis, I recommended major changes in the user interface. But, my boss wants me to defer changes to the UI and instead concentrate on producing a more “user-friendly” user manual. I feel like if the UI is not user-friendly, there is no way […]
“This week” at the Philippines Usability Group
In order to foster awareness of usability in the Philippines, every Tuesday I will post a usability-related situation that we may encounter or have already encountered in the office or with dealing with clients. If you want to get into the discussion, join us in our mailing list.
If you have a situation to share, […]
Usability guidelines, tools, and templates
Usability.gov offers numerous articles and links on usability, as well as downloadable documents you can use for doing testing and writing reports.
However, I would like to point out a few usability glitches in the homepage. While the links in the right sidebar are obvious, in the left pane, it is not. It was […]
Door usability
Does an object as simple as a door need an instruction on how to use it? Apparently some doors at the new Medical City building need one.
I am sure you had experienced, at least once, where you tried to push but a pull is needed, or you tried pushing a door that slides to the […]
Words are part of the interface
The use of words is a critical component of a website’s design. Just like layout and colors, it can enhance the usability of your website and provide a pleasant online experience to your visitors. However, writing is often under-estimated, under-valued, and under-funded. It is not "cool" to be in charge of writing in an organization […]
