In defense of bloatware

How many of you believe that Microsoft Office is a bloatware? I bet a majority but I believe otherwise. (Sidenote: Bloatware or software bloat is a derogatory term used to refer to software applications that implement extraneous features.)

A person who labels software as bloated believe there is only one kind user. Of course, there could be a million people using the software. But what John Doe believes is everybody needs the same set of features, particularly only the features he uses. But the reality is there is no single type of user unless you are developing a custom software for a defined and narrow target market. If you are developing software you intend to sell in millions, you would be dealing with a lot of users with a high degree of variation of what they need and don’t need.

My wife is happy formatting each paragraph in her Word documents while I prefer using styles. I could be using 10% of the features while she uses another 10% while my neighbor uses another 10%. Software like Microsoft Office and OpenOffice will always be categorized as bloatware. There’s no escaping that and the alternative to Jensen Harris who is making radical changes to the Microsoft Office interface to improve the experience of John, Paul, George, and Ringo.


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[…] It is not about stupidity. It is about the gap between what you know, what your users know, and what you think your users know. Of course, making the gap as small as possible is not easy. As Angelo puts it, “it takes more effort to design with usability in mind than just putting in all the bells and whistles in one place.” […]


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